Current Available Positions

The ideal Front Office Lead understands that exceptional care begins long before a procedure—it begins the moment a patient walks through the door.

This is not a traditional front desk role. You are the face of the practice and the standard-bearer for a refined, seamless patient experience. Every interaction—whether in person, on the phone, or over email—is handled with intention, discretion, and professionalism.

You anticipate needs before they’re spoken. You move with precision during busy moments. You create an environment where patients feel welcomed, confident, and completely taken care of.

In this role, you oversee the full front office experience. You guide patients through check-in and check-out, coordinate scheduling, manage inquiries, and ensure the daily flow of the practice runs effortlessly. You are as comfortable handling financial transactions as you are managing a full schedule and a busy phone line—all while maintaining a calm, polished presence.

You are highly organized, detail-oriented, and thrive in a fast-paced setting where excellence is the expectation, not the exception.

Familiarity with EMR systems is essential. Experience with Nextech and a background in plastic surgery or aesthetics is highly valued.

If you believe luxury is defined by consistency, attention to detail, and how people feel when they leave—not just when they arrive—you’ll feel at home here.

Key Responsibilities

• Deliver a warm, polished, and professional welcome to every patient

• Manage check-in and check-out with efficiency and discretion

• Coordinate patient flow and escort patients to appropriate rooms

• Oversee scheduling, phones, emails, and patient inquiries

• Process payments accurately and with professionalism

• Maintain a seamless, organized, and elevated front office environment

What Sets You Apart

• Experience with EMR systems (Nextech preferred)

• Background in plastic surgery, aesthetics, or a high-end medical setting

• Exceptional multitasking ability in a fast-paced environment

• Strong attention to detail and composure under pressure

• Bilingual is a plus

Position Details

• Full-time, in-person

• Monday–Thursday: 7:45 AM – 4:00 PM

• Friday: 7:45 AM – 12:00 PM (with occasional extended hours)

Benefits

• 401(k)

• Health, dental, and vision insurance

• Paid time off and paid training

• Employee discounts

• Tuition reimbursement

• Flexible scheduling

• Opportunities for growth and advancement

• Complimentary parking